![]() Contact the Resident Relations Coordinator via phone or email. ![]() The resident should call or email the regional management, they are the second line of our resident relations program, and they will be the appropriate party to help find a resolution.ģ. This business card will include a phone number and email address for the community's regional management team. If the community management team is unable to address or resolve a particular concern, a resident should request a Regional Contact Business Card from their community team. Request a Regional Contact Business Card from the community management team. Regardless of the concern or issue and whom the resident contacts, the community management team will be contacted in order to obtain all information and details at hand in regards to a particular issue or resident concerns.Ģ. Communicate or report the issue to the community management team. Our goal is to resolve concerns as soon as possible and in order to make that a reality is it is important for residents to follow the following steps:ġ. If a prospect or resident has an issue or concern we want to ensure they know the proper channels and ways to reach the appropriate team members to expedite the process and get resolution as soon as possible. At YES! Communities we are dedicated to providing our prospects and residents with excellent customer service.
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